Legal notice

Identification Data

In compliance with Article 10 of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSICE), the following company identification data are provided:

• Company name: SHAULA CONFORT SL

• VAT number (CIF): B67770214

• Registered office: C/ LAS TEJERAS, No. 12, CP 30510

• Email: shop@xalucaconfort.com

• Telephone: +34 747 469 988

• Mercantile Register: Murcia Regional Commercial Registry: volume 03553, folio 033, first entry, sheet MU‑00106286, CIF B67770214

1. Purpose of the website

These general terms of use for the services offered at the URL www.xalucaconfort.com (hereinafter “the WEBSITE”) are agreed by SHAULA CONFORT S.L. (hereinafter “the COMPANY”) and the USER.

The COMPANY is a business whose main activity is the SALE OF MATTRESSES AND RELATED ACCESSORIES.

The COMPANY provides USERS with access to and use of various services and content by making information (hereinafter “Contents”) available via its website, which may be supplied by the COMPANY or by third parties (natural or legal persons).

By accessing the COMPANY’s website, the USER acknowledges and accepts the general conditions contained herein, including all versions of the website and any future amendments, and undertakes to review them periodically.

2. Access to the website

Access by USERS to the website does not create any obligation or guarantee on the part of the COMPANY.

The COMPANY reserves the right to suspend or cancel access to the website, giving prior notice via a pop-up window that will open automatically upon accessing the site. The COMPANY is not responsible for the quality or speed of access, and no compensation may be claimed for damages.

The service provided via the website is indefinite; the COMPANY may discontinue it at any time without justification or notice.

3. Website content

The COMPANY’s website will be in Spanish, without prejudice to using other national or regional languages at its discretion and without notice. The COMPANY is not responsible for any lack of comprehension by the USER.

The web and its content are for personal use only. Any copying, reproduction, distribution, transformation, public communication or similar action is prohibited without prior written authorization from the COMPANY.

Using content (in whole or in part) to promote, sell, contract or disseminate one's own or third-party advertising or information is prohibited without the COMPANY's consent.

Trademarks, trade names or any other identifying signs protected by intellectual or industrial property rights cannot be used without express prior written authorization.

Links to this website must not include false, inaccurate or confusing indications, and may only redirect to webpages without copying or reproducing content, nor engage in unfair or illicit actions against the COMPANY.

The COMPANY is not responsible for the reliability or speed of external links, nor for the usefulness, content, services or operation of other sites.

4. Website users

Users must access the website in accordance with the law, moral standards, good customs and public order, and must not access or use content illegally or in ways that harm third parties, overload or slow down the website. They must not copy, distribute, disseminate, transform, modify or manipulate content.

The COMPANY provides contact forms and email services, which users must use lawfully and conventionally. Users must respect fundamental rights and freedoms, and refrain from promoting illicit, xenophobic, terrorist, pornographic or violent content.

Access to content is at the USER’s own risk; the COMPANY bears no responsibility for any consequences from access. The COMPANY may hold users liable for misuse causing harm to third parties.

The COMPANY may take action against users for claims, indemnities, fines or sanctions imposed on it due to user misuse or negligence.

All users aware of conduct that damages the website or content must report it to the COMPANY.

In the case of promotional emails sent by the COMPANY to USERS, these will be clearly labeled "advertisement" to avoid misleading.

5. Minors

Minors must obtain permission from their parents, guardian or legal representative before accessing the services or content. Unauthorized minors are prohibited from accessing or using the site.

6. Jurisdiction

These terms are governed by Spanish law. For any disputes relating to the use of services or content, the parties – by accepting these Terms – submit to the Courts and Tribunals of the user’s domicile.

7. Complaints and Claims

As a user or final consumer, you may contact us via telephone (+34 657 353 005) or email (shop@xalucaconfort.com) to file any complaint or claim. We will acknowledge receipt and resolve it as soon as possible. You may also request information about goods offered or contracted.

If a complaint by the consumer cannot be resolved directly, the company must inform whether it is part of an alternative dispute resolution entity or subject to any code requiring its participation. Details are provided in section 8 below.

8. Adhesion to Confianza Online

Our entity is a member of Confianza Online (non-profit association), registered under national association register Group 1, Section 1, number 594400, VAT G85804011, located at Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid, Spain. More info: www.confianzaonline.es

These General Conditions are governed by Spanish law. In compliance with the Law on Alternative Dispute Resolution, we inform consumers that, as a member and under the Code of Conduct, USERS may apply to Confianza Online for alternative resolution of disputes (see the Complaints Form link). For e‑commerce or data protection disputes, the Confianza Online Mediation Committee is accredited. For digital advertising or data protection issues, the AUTOCONTROL Advertising Jury will adjudicate.

You may also access the EU's Online Dispute Resolution platform here:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show