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How do we guarantee that shipments will arrive intact?
All our products are shipped rolled up and protected with plastic and a cardboard box. This way, we ensure that all our products are not damaged during transport.
Can a spring mattress be rolled up?
Yes. We have performed quality tests on our products to guarantee that a spring mattress, just like foam mattresses, regains its original shape without affecting its technical features and original properties.
How many springs does a mattress have?
This depends on the type of mattress, its size, and materials. Generally, our mattresses have between 396 springs (for small mattresses 90x190 cm) and 1128 springs (for large mattresses 200x200 cm).
How long should I wait before using my product?
48 hours after opening.
What is the firmness of my mattress?
At Xaluca Confort, we have a firmness scale from 1 to 5. Firmness level 1 means very soft, and level 5 means very firm. In the specifications of our products, we always detail the firmness so you can choose the one that best fits your body.
Is it safe to buy from Xaluca Confort?
To guarantee the safety of all our customers, Xaluca Confort has a secure server and "SSL" protocol on its website, ensuring that no one can see your data while browsing. We comply with data privacy policies, and your personal data is only shared with the shipping company to facilitate delivery.
If you have any further questions, please do not hesitate to contact us. We will be happy to assist you via email: shop@xalucaconfort.com